Legal and Privacy



The Solution Guidance Corporation (SGC) website and all materials herein constitute SGC and/or third party intellectual property and are protected by U.S. laws as well as international laws and treaties. Unless explicitly provided otherwise, nothing contained herein shall be construed as granting any license or right to anyone under any patent, trademark, copyright or other intellectual property right of SGC or any third party.

SGC Website Privacy Statement

Effective March 1, 2014

We are very sensitive to privacy issues. The purpose of this Website Privacy Statement is to let you know how we handle the information we receive from you through this website. We provide this notice so that visitors to our site and our customers can make an informed decision as to whether and to what extent to disclose personal information.

This Website Privacy Statement does not apply to information collected through other means, such as by telephone or in person, although that information may be protected by other privacy policies. As used in this Website Privacy Statement, terms such as “we” or “our” refer to SGC and its current and future affiliate entities.

Personal Information Provided by You

When we use the term “personal information,” we mean information that specifically identifies you as an individual, such as your full name, telephone number, e-mail address, postal address, or certain account numbers.

This website may include web pages that give you the opportunity to provide us with personal information about yourself. You do not have to provide us with personal information if you do not want to; however, that may limit your ability to use certain website functions or to request certain services or information.

Uses and Disclosures of Personal Information

We may use personal information for a number of purposes such as:

  • To respond to an e-mail or particular request from you;
  • To process an application as requested by you;
  • To comply with applicable laws, regulations, and legal processes;
  • To protect someone’s health, safety, or welfare;
  • To protect our rights or take appropriate legal action; or
  • As otherwise necessary or useful for us to conduct our business, so long as such use is permitted by law and is consistent with the uses enumerated above.

SGC collects the minimum information necessary to serve its customers and the general public. As such, information collected on the website will only be used for the specific reasons for which it was provided. Information collected from you will not be shared with third parties for purposes other than in support of SGC’s operations and as necessary to facilitate the purpose for which it was provided.

We limit the collection of personal information to what we need to know to achieve our goal of providing superior quality and value, and we use personal information only for the purpose for which it was collected. For example, some sections of our site invite you to contact us for more information, and in these cases we may request your name and email address. We will not use your email for any other purpose and you will not receive unsolicited e-mail from SGC as a result of supplying this information.

Other links on SGC’s web pages enable you to leave our site. Please be aware that we have no control over the Internet sites accessible through these links or the information found there. SGC cannot and does not make any representation about these sites or the material on them. We furnish these links for your convenience, and they should be used with discretion. We do not endorse or recommend any of the material or information found on any non-SGC site.

Uses and Disclosures of Cookies and Non-Personal Information

The term “non-personal information” means information that does not permit us to specifically identify you by your full name or similar unique identifying information such as a social security number, address, or telephone number. SGC uses “cookie” technology and similar technology to gather non-personal information from our website visitors, such as which pages are used and how often they are used, and to enable certain features on this website.

You may disable these cookies and similar items by adjusting your browser preferences on your computer at any time; however, this may limit your ability to take advantage of all the features on this website. Keep in mind that cookies are not used to collect any personal information and do not tell us who you are. Some examples of the way we use cookies include:

  • Tracking resources and data accessed on the site;
  • Recording general site statistics and activity;
  • Assisting users experiencing website problems;
  • Enabling certain functions and tools on this website; and
  • Tracking paths of visitors to this site and within this site.

We may also collect other forms of non-personal information, such as what web browsers are used to read our website and what websites are referring traffic to or linking to our website. Aggregate and de-identified data regarding website users is considered non-personal information.

Because non-personal information does not identify who you are, we do not find it necessary to limit the ways we may use or share non-personal information. For example, we may share non-personal information with our affiliates, suppliers, employees, and agents; other businesses; and the government.

Individual Participation

To the maximum practical extent, SGC will collect information directly from the individual. SGC provides means, where feasible and appropriate, for individuals to authorize the collection, use, maintenance, and sharing of information prior to its collection. SGC provides appropriate means for individuals to understand the consequences of decisions to approve or decline the authorization of the collection, use, dissemination, and retention of personal information. Except as described in this Privacy Statement, we will not disclose your personal information to a third party without your consent.

By providing us with your contact information to receive information from SGC, you are opting in to receiving communication regarding your inquiry. If you do not wish to be contacted by SGC, please do not enter any contact information on our website.

Security and Data Integrity

SGC follows generally accepted industry standards to protect the information we collect. We have implemented administrative, technical, and physical safeguards designed to protect your personal information from accidental loss and unauthorized access, use, alteration or disclosure. SGC has also implemented risk management, organizational planning, and responses to incidents in case of a privacy breach. Due to the nature of the Internet, we cannot guarantee that unauthorized parties will never be able to defeat those measures or use your personal information for improper purposes; however, this website takes every precaution to protect our users’ information.

Most e-mail, including any e-mail functionality on our site, does not provide a completely secure and confidential means of communication. It is possible that your e-mail communication may be accessed or viewed inappropriately by another Internet user while in transit to us. If you wish to keep your information completely private, you should not use e-mail.

Information for Children Under 13

We will not intentionally collect any personal information from children under the age of 13 through this website without receiving verifiable parental consent. If you think that we have collected personal information from a child under the age of 13 through this website, please contact us.

How to Contact Us

If you have any questions or concerns about our privacy policies, please contact Troy Clark, our Systems Operations Manager at (703) 961-1602. You can also submit questions or concerns by email to

Changes to the Website Privacy Statement

SGC reserves the right to change, modify, or update this statement at any time to reflect changes in practice or policy that affect personal information or changes in activities that impact privacy, before or as soon as practicable after the change.